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Forum Recap: April 23rd 2018

Looking for a quick view at last week? Here’s what partners like you have been talking about: 

  1. I do not have a credit card terminal
  2. Channel Manager
  3.  How can I receive full total price when guest no sow

Want more inspiration? Check out our recommended read for this week 

Awesome amenities that guests love

 

Ready to share your own great advice? Help another partner out by answering their questions:

Happy Posting! 

-Joanne & The Communities Team 

10 Replies

1
Linda Magowan

Boshdal, I don’t do live bookings for that very reason, plus I might get a booking with Air BnB which takes priority. It would be awkward to cancel another booking.

1 year ago
2
Boschdal

Dou you find that it is better to NOT have a live bookin system? I find that you will get one booking for one night, and then a group that wants to book but that room are then smack in the middle and you cannot cancel it? Who rather do manual bookings?

1 year ago
1
Caliope

How can Booking.com charge commission on a booking that a guest has cancelled? Even if the policy is non-refundable, how can they charge commission on a booking that a guest has paid nothing?

I think it is time that Booking.com charged guests and then deducted their commission and paid the difference to their partners.

They have been promising for years to take payments and we are still waiting.

1 year ago
1
Linda Magowan

@Sergio S. I agree. Booking.com must take payment up front. I have also been asking them for 2 years now and they’re still thinking about it! Honestly if they don’t change soon I’m not going to use them any more. Air BnB have got their business model right.

1 year ago
1
Linda Magowan

@Boschdal. It’s not a case of a guest staying and not paying. They make fake bookings and have no intention of staying. It’s either to obtain a visa or money laundering. It doesn’t happen even once with Air BnB so it’s because they know Booking.com operates this way. It just blocks the room until you’re able to cancel and causes unnecessary admin. Then you have to call them to cancel and spend anywhere from 10-20. Ins holding on for them to answer. That’s a whole other issue!

1 year ago
2
Boschdal

Just a tip. On my insurance I have the option that if a guest stay and not pay you can claim this loss back. Just make sure every paper is singned and you have the guest ID.

1 year ago
2
Sergio S

people like to cheet with credit cards and must of them potential rule brakers. Booking charge at front and late it on you paid us.

We asked many years ago to Regional Managers and they toll us the company it is thinking. How more?

1 year ago
1
Tabuy7

Booking.com giving wonderful services.
But we like to request kindly take advance payment from person who booking.
We taking many booking n last minute they cancel the booking.
Or many of them leave it like that.
N later we getting invoice mail...
I also mail about this before still I'm getting invoice notifications n mails....
Kindly please see to it.
Else it's. Doing great job.
Thanking you.

1 year ago
1
Coolrunningstobago

This will be very much appreciated. Booking.com takes too long to process requests to cancel bookings which results in rooms being blocked by persons who book and never show up

1 year ago
1
Linda Magowan

Please, Booking.com take payments in advance to avoid scam bookers and last minute cancellations from blocking the room.

1 year ago