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7

New format is buggy

I know it's new but this format is very buggy.

e.g.

1) Cannot scroll vertically when composing a post or expand the box.

2) Something I hoped would be fixed with the changes:- going back a page defaults to featured posts, nooooooooo, back page should be exactly that, go back to where you were before.

3) Where is the mobile version now and has the posting box been fixed as suggested by many.

4) I'm receiving "reply" notifications for my own post.

 

+1
8 Replies

5
Brooke

Thank you so much for making the time to give us this feedback.

We will report it to the team right away and see what we can do to improve this as soon as possible.

Thanks again,

-Brooke 

1 month ago
1
Adrian

Hello!

 

One more thing please: can we attach a PDF document when we message a guest. At the moment we can only attach a picture file.

This is helpful, as I've created a property brochure which I sent out to every guest before their arrival. At the moment I'm doing it via Email, but it means having to copy & paste their email address and when they receive it the email is full of unnecessary text.

Doing it via the standard message window inside the Extranet would be a lot easier!

 

Many thanks!

 

Adrian

+1
1 month ago
7
fluff

Just to add....

 

5) receiving 2 email notifications for every non-mine post in a thread that I have posted in.

6) Is this the only forum in the universe without a basic set of emoticons, these are very useful to clarify the intention of the written post.

+1
1 month ago
7
fluff

7) Forum is VERY slow refresh, comments made do not appear in the headings of "Recent" OWHY for several hours. This really stifles any conversation.

8) Both PC and mobile versions still have boxes that don't fit the screen or are incomplete, a little nit-picky granted but still detracts from usability. 

Generally this new format is also far less intuitive to navigate (the mobile version is worse), having to do double or triple the work to move around, not good and I'm finding it rather unfriendly to use. If others are experiencing the same as me it would explain the huge downturn in activity here.

Point 1 now fixed, thank you..

27 days ago
7
fluff

Small example of point "8"...

 

Bugs

+1
24 days ago
5
Brooke

Thank you so much for continuing to make the time to give us your feedback. We have escalated these issues to our team and they are working on them. 

24 days ago
7
fluff

Anuvva bug innit!!!

I have received the a couple of emails for new post alerts that lead to a thread with no new posts. I didn't capture the info so wasn't sure if maybe I was mistaken.

However, here is a documented one, new post alert received just a little while ago but he last post on the thread (yes, the link has gone to the correct thread) is my own from a month previous.

 

email received

 

 

Thread in question....

 

 

no new post

23 days ago
7
fluff

Example of Point 7 (slow refresh under headings)

 

 

 

Actual thread;

Slow refresh

 

"Recent" heading...

 

slow refresh 2

22 days ago