Why does booking.com assign reservatoins as special needs rooms?
Consistently the reservations from booking.com are for special-needs rooms when all the guest wants is a standard room. Why is this? It's annoying because in a small hotel like ours we have only a small number of ADA rooms, also we can't accommodate guest requests like floor or distance from elevator. If a guest wants a double queen room why not just reserve a double queen room?