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Your top posts of 2018

Hi everyone,

Having just wrapped up our first year with the Partner Forum, we thought it was time to look back on the community's favourite topics of 2018. With more than 23,000 conversations, it's fair to say to say that we've had a big first year!

Whether it was discussing the do’s and don't's of replacing linen or the finesse that goes into greeting guests, you've shared hundreds of day-to-day operational tips. On a business performance level, you debated everything from the impact that promotions have on the bottom line, to the value of having - and enforcing - house rules. 

Best of all, you supported each other with 1,658 votes, showing your colleagues that you value what they have to contribute and encouraging more advice, more opinions and even more support to one another. 

So without further ado, here are the posts that you have powered into our Top 10 of 2018!

  1. Show and Tell: Cancellation policies. What’s yours?

  2. My secret to incredible guest reviews

  3. A passion for service excellence

  4. What are your House Rules?

  5. Whats your secret to a successful peak season?

  6. What are your experiences with promotions in relation to the reviews you get?

  7. What is new in hotel innovation?

  8. Be Patient! (How to handle a late arrival)

  9. Meet & Greet really works

  10. How often do you replace the linen on annual basis?

From all of us on the Communities Team: THANK YOU!

Happy posting,


6 Replies

M Adamopoulou

Laura thank you for the recap on topics of 2018.
All topics are very useful and I have gained a ton of information since all this is new to me.
At this point I would like to thank especially Leandri. She was the first that I started following and I am so thankful to her. Her comments, suggestions, advises were always so kind, thoughtful and right to the point. Leandri I really appreciate it.
Happy posting to all..

7 months ago
Laura, Communi…

Thanks M, it was a pleasure to put this together! Leandri is a legend, I agree :)

Happy posting!

7 months ago
M Adamopoulou

Leandri is probably busy at this time of a year. Hope to hear from her soon....

7 months ago
Leandri Klopper

Hello! (Yey, my log in details still work!)

Laura, Community Manager , a Super Welcome Back to you and the Forum Team! May it be a spectacular year filled with amazing growth and joy.

M Adamopoulou , Hello there! You just absolutely made my Monday. I started out on the forum because I needed information and I stayed because of people like you. Who can make me smile from miles and miles away. So thank you for your compliments, happy new year to you and I wish you a Stunning 2019, I look forward to reading the knowledge you will share on the forum this year.

I love this recap, I can't wait to go and check out all those topics. As soon as the 3 months of January is over, I'll be able to make more time for the Forum.

Many Blessings everyone! Keep well.

7 months ago
M Adamopoulou

Leandri, Nice to have you back. Always enjoy your writing.

Wish you a prosperous coming year and awaiting to have you back here regulary.

Take care!!!

7 months ago