Guest payments & finances

Hi Community, Questions about Payments and Invoices can be confusing, especially if you are new to the business and not very experienced with the extranet. First of all, here is where you need to look

Hi everyone, I'm the Product Marketing Manager here at Booking.com for the Risk-free Reservations program. We noticed a lot of conversations in the Community on the topic! So we gathered the top three

Hello, my name is Hakan, a new owner of a flat on Booking.com. I already had many reservations but I could not write my bank account into the system. I do not know how I will receive the payments. The

Hello Booking team and friends; My request for help is related to virtual cards. We cannot receive payment from the last three reservations. (booking virtual card payments) When I try to charge it

Booking - not make a payment from may 2021. ID of appartments 3*** Finanse dept - is "cool" and no answer. No answers with conversation in my extranet account!! Managers - also can't answer "why and

I had someone book and it was a double booking so I requested a cancellation back in May. Plus I rang them. They sent a message saying they were cancelling but I told them to cancel through booking

I have been battling for months for Booking.com to eft the following outstanding fees: Mon 21 Dec 2020 Total price ZAR 5,446.96 *** *** South Africa IATA/TIDS code: *** Booking number: ***

Hi all could someone help me my guests booked one night and now they want to arrive a day earlier so would like to add another day. I told them to amend their booking but instead they just sent a

Hello, Recently we activated 'payments by booking'. Now we run into the problem that the commission and transaction fees are charged double. 1. commission and transaction costs are charged on the

I have a guest, leaving today, who had problems with the water supply. I would like to give a partial refund, but can’t see how to do that??