Guest payments & finances

Have a question about your invoice and paying Booking.com commission? Check these conversations from other community members to see if your question has been answered. How do I pay Booking.com? Where

Want to get the most from the Guest Payment and Finances topic? Before posting, check if your questions have been answered in these popular threads: Ask Me Anything about Payments A few beginner

Dear Sir or Madam, i would like to ask how to proceed regarding the following matter: the booking numer: xxx was pre paid and we charged the virtual credit card as usual. The guest later then came to

Hi, we have had a series of bookings for between 8 to 12 days. On the first two bookings, one was cancelled just before the date on the cancellation and the other was just a no-show. These are being

My client paid via a virtual credit card. What do I do if it says 'your account is not set up to view this information' ? Your help will be much appreciated.

Hi every one, I havent been having the best time with our listing as of yet. We are just a small guest house with four seperate rooms. Because of this we don't accept eftpos here only cash, So far we

We have No Show's that attract a charge to the credit card, but booking.com does not share the CVC Number so we can not process via the Card Payment Machine. How can we get the number, or charge the

Hello. We have a guest who booked and then called us to say that she will "probably" cancel as we don't have aircon. The booking is for 2 days in the middle of August. What is the etiquette here?

Hi Would there be a method that you might suggest to reconcile the statement you send to us against the credit card payments? For example, does your statement only show the actual guests for the month

Hello, can you tell what is the deadline for paying invoice?