Guest payments & finances

Have a question about your invoice and paying Booking.com commission? Check these conversations from other community members to see if your question has been answered. How do I pay Booking.com? Where

Want to get the most from the Guest Payment and Finances topic? Before posting, check if your questions have been answered in these popular threads: Ask Me Anything about Payments A few beginner

Most guest's come to hotel thinks they will only pay if they stay. So what about our cancellation policy? Guest hates it when hotel pre-authorize their credit card. This wording needs to be fixed as

*** * ** *** Connect with your guests! Let them know what time you'd like to welcome them or where they should pick up their keys. They're just a phone call away: *** Preferred language:Arabic Channel

I think that a guest who enjoys the privileges of a Genius program should know well the rules of behavior. If such a guest does not answer the question about the time of arrival and does not arrive,

You have interrupted our service because we delayed our billing payments. In short, our customers are currently unable to reach us from booking.com . about 30 minutes ago we did the bill payment ..

We are having more and more issues with booking with invalid credit cards or guest who book and No show for their booking. We charge for no shows when we are busy and have gotten 4 charge backs for

Hi, So, I had received a booking about a month ago for 5 nights, with a request for early check-in (almost an entire day prior to their reservation) and since they were staying for a while, I ever so

these guest were impolite , the lady entered the reception and i told her that i still have not charged the payment of her room and she started shouting. Her son and husband were trying to make her