Guest payments & finances

Hi Community, Questions about Payments and Invoices can be confusing, especially if you are new to the business and not very experienced with the extranet. First of all, here is where you need to look

Hi everyone, I'm the Product Marketing Manager here at Booking.com for the Risk-free Reservations program. We noticed a lot of conversations in the Community on the topic! So we gathered the top three

my property was booked without cleaning fee. I specifically added cleaning fee £20. How do I add it. it seems like booking .com is not adding the fee after september

Hello folks.. Need your assistance. I have confirm booking booking which later cancelled by the guest. According to my cancellation policy, if the booking cancelled before 30 days from arrival then

I recently joined booking.com to let me property -I’ve not been paid for completed reservations as my account says payout blocked? I can’t see a solution to this and there is no option for this on the

Hi there I am a partener of booking.com and i would like to be called back by somebody that speaks romanian regarding my cancelation policy! Thank you

Dear Financial Team Thank you for working with Laksasubha Hua Hin Resort, Thailand Please kindly to find the Pay in slip as the attached for further reference In the meantime, Should there be further

I don't get a receipt or even an acknowledgement when i pay an invoice. This is when i pay the invoice rather than have booking.com take money owed and charge a hefty fee for doing it.

I reviewed the description indicated in our listing and saw that there is a portion there that said free private parking. I reached out to Booking.com regarding this because this is automatically

since i have registered to booking.com i haven t get any money,i choose booking .com to handle my finance it seems i made a mistake,try to communicate no result so far. finance department is like a