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1
Julie Papps
#Advice

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Hi there

 

Can check if the booking has been paid as the guest claimed that he has paid for this reservation.

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Thank you.

Regards,

Hmlet Cantonment

9
Sharonpowney

You have posted this on the Partner forum so we are unable to help.  Email the booking.com team using the Inbox icon on Extranet.

8
pibomarco

Ask the guest to show you where does it say that their booking was already paid. 

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