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Hi there
Can check if the booking has been paid as the guest claimed that he has paid for this reservation.
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Thank you.
Regards,
Hmlet Cantonment
Hi there
Can check if the booking has been paid as the guest claimed that he has paid for this reservation.
***
Thank you.
Regards,
Hmlet Cantonment
You have posted this on the Partner forum so we are unable to help. Email the booking.com team using the Inbox icon on Extranet.
Or you can call Booking.com hotel support team as well.
Ask the guest to show you where does it say that their booking was already paid.