We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




One of the guests wants to cancel the booking but cannot.   the reservation number is ***

Cancellation - ***


I, ***, unfortunately have to cancel my accommodation that I booked August 7-13 due to unmanageable reasons.

I request confirmation that my cancellation is received.



1 Replies


You have posted this on the partner forum and we are not able to help with a specific booking.  Contact the booking.com help team using Inbox icon on Extranet.

5 months ago