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100% pre payment

I'm after some advice on pre-payment T&C's please.

Are there any hoteliers that charge guests 100% upfront and should the guest cancel, provide a refund of some sort up until a certain point?

If so, please can you advise how you have implemented this within the strict unflexible policy section.

Thank you

8 Replies

6
Isle of Wight …

I'm not a hotelier, but I am a host. We provide self-catering properties.

 

We use Payments by Booking.com - so Booking.com collect the payments for us, and eventually transfer the money to us, less their fees. When we set the pricing in the calendar, we tick the box for Non-refundable. If the guest cancels or doesn't show, we still get paid. When the guest makes a booking online, they must pay at the time of booking. No more fake bookings, no more nonsense, job done!

8 days ago
1
Hotel 123

Thank you for your reply. Please can you confirm if the non-refundable rate is the only rate you offer for your properties? 

Or do you offer the flexible policy too?

Also do you discount your rate in order to apply the Non-refundable policy please?

7 days ago
6
Isle of Wight …

In Property > Policies we set payment terms to Flexible 60 days, and the cancellation within 60 days is set to 100% and the No Show is set to Same as cancellation fee

So, any no show or cancellation within 60 days of arrival, we (should) still get paid

When setting the prices in the calendar, there is a tick box for Non Refundable - we tick that.

We are backing away from all the complex discounting schemes - if we do use a discount, we will set it to Non Refundable

We see no reason why we should expose ourselves or the owners of properties that we manage, to fraud, no-shows, or late cancellations that cost us all money

+2
5 days ago
1
Hotel 123

Thank you - do you take the payment at the time of booking for the flexible policy please?

3 days ago
6
Isle of Wight …

Some of the properties we manage have separate rate plans available (the options available to each property seem to be a bit random) - we don't use any of these - just the basic pricing in the calendar

5 days ago
9
M Adamopoulou

BDC also facilitates my Payments and everything works just fine.   With non-refundable rates as Isle mentioned above you get paid even if guests don’t appear but of course you have less reservations.

I have both flexible and non refundable policies. My refundable rate is 10% less so most guests prefer non-refundable.  

I might have less reservations but I am sure that they will not cancel...

Wish you all the best.

+1
5 days ago
1
Hotel 123

Thank you all. I used to have the hybrid payments enabled for all of our properties however BDC continuously under cut our prices which was driving more bookings through BDC and away from our direct website so these payments have now been disabled. 

3 days ago
3
Glennroy111

I don't use billing by BDC.  I'm not sure I have that option on my 5 condos in FL, USA.  BDC provides the credit card information for the renter's request to reserve.  I then try to process the credit card (through a 3rd party company) for a down payment and lock-in the reservation.  I have the credit card information and complete control of the booking, billing and collection.  I like that.  Final payment is due and anytime after booking, but I personally offer a 60 day - full refund.  This works really good for me.

+1
3 days ago