We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



255 Reubens Branch Rd

I had a double booking. The reservation has been cancelled but I need to refund the travelers money. How do I do so?

1 Replies



Hi Paula Chance


As you have not said how you are set up for payments we can only guess.

Your partner profile is missing the property listing URL Iink for us to review.

Help us help you by completing that  task. See guide below.


Assuming you mean the second booking has agreed to cancel, then if they prepaid via booking.com, then you just open the reservation details page and click

Request to Cancel, and choose option2.




Kind regards


Extranet - Location of Partner Only Phone number and Message methods

Would love to see you property listing, but it is missing from your partner profile, please take a moment to add it. It can in many topics help us help you more efficiently.

How & Why Add your Listing to your Partner Community Profile


5 months ago