3 night booking (paid in advance) change their minds upon arrival.
My guests booked 6 months ago for a 3 night stay over the bank holiday. They arrived this evening and said they didn't want to stay after all and left.
I told them thy'd probably be charged for the first night, which they accepted.
How do I process this so they get a refund for the extra 2 nights?
And is there anyway to report them? I'm now looking at no guests over an entire bank holiday!
Any advice would be very gratefully accepted, this is only my 2nd year and I've never had anything like this happen before.