3 questions please
Hi have 3 questions which other hosts may be able to help me with please.
In New Zealand, 1 unit only - sole income, far too many no shows or very late/I forgot I'd booked cancellations.
1) If a guest has cancelled and their card has been debited how do i get paid for this as Booking has never asked me for my bank a/c. I've been told by another host in NZ that I'll never see the money but I know for a fact that the guest was charge as they called me to complain.
2) If above applies then this isn't an issue. How do I set up a policy which only allows guests who have submitted card details to book.
3) If there a way I can prevent a no show or late cancellation booking again (block) without putting through a mis-conduct as if they never turn up then mis-conduct can't apply.
A suggestion - should be a method of host being able to cancel a booking providing it meets the cancellation criteria as stuff happens sometimes.
Many thanks for any help or tips