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5 rooms reservation guest only needs 3. How i cancel 2 rooms for this reservation?

I have a guest that made a reservation for 5 rooms but he only wants 3 rooms. How do i cancel 2 of this rooms under his reservation? or how i modify the reservation so we don't get charge a commission for the 2 rooms this guest if not gonna pay for?  

2 Replies
37 Views

8
pibomarco

Tell the guest if they want to modify their booking to avoid overcharges, they must request to make the change by contacting BDC. We as hosts are not able to make modifications in their behalf.  Once they contact BDC, BDC will contact you to accept this request. 

9 months ago
2
Maximahostal

Click on their reservation number or go to reservations then Go to Change reservations dates & prices.

But you can only make modifications after their check in date.

6 months ago