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about cancellation fee

The guest was cancelled booking but you collect cancellation fee.

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BrookAve 1 year ago


Depends on how it was cancelled as if the system is not showing it as cancelled then it was not done right.


message support the details.





Never post account action requests here, nothing will happen.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox