About pass virtual card from November 2018

I was calling to the number +525522821777 like the Support Team send to me today,  but it was impossible to speak to anybody inclusive,   I tried to speak in English, but the man don't pay attention and handle down the phone. I'm disagree with all this situation.

Look like no person want to resolve the problem I have.

Here is my history, I was a guest in the past November 30 to December 3, 2018 with the name ***. Number ID ***

For differents reasons, I  forgot to charge it, now, I'm asking for to change the virtual card number and active the card for to receive the money for this reservation from Booking.com. But It was impossible, I was writing in my  extranet  but no body reply the correct answered..... what can I do??

This is my money and I need it.

Thank you again. Nora Esquivel

Casa Colonial La terraza No. 3261466

Aaltje B.

Fluff, could you answer this lady please?

Thanks a lot!


Aaltje B.

Thuild - Your …

Dear Nora,

You came to us for helping you process the virtual cards.

I'm pretty sure that the company you chose did something to the card if you gave the info of it to them.

Virtual Cards in the system get updated automatically now. If not, you can always write them a message to update it.

I won't be able to help you here, because the access to your account is only for you.

If the extranet messaging fails and they don't help you via the phone, there isn't much you can do, other than give control of the account over to someone else (a management company like mine) to fix such issues.

The reason why somebody else cannot fix it for you, is because BDC will call back on the phone number which is associated to the account, as well as ask for information regarding the account holder, before they even want to hear about your issue.

Hope that clarifies what are your options.

Best regards,

Zsolt - www.thuild.com