Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1
Viera Kormanikova
#Advice

About returning the money from virtual card

I would like to ask, if the guest will automatically receive back the money he transferred to vircual card after cancelling the booking.

 

Thanks,

 

Milan

11
BrookAve

 

Hi Viera 

 

If you mean you recieve a VCC issued by  BdC on the reservation Details Page  , aka  BdC Online Payments, then yes. 

 

So long as either you or the Guest has initiated it, and vice versa have confirmed to accept.

 

So technically not automatic, if guest initiates it, you get notified, once you confirm and waive cancel fee, they get full refund.

 

If you initiate it and choose option 2, once the Guest is notified, and then click confirm, then full refund.

 

 

Kind Regards.

Related posts