About returning the money from virtual card

I would like to ask, if the guest will automatically receive back the money he transferred to vircual card after cancelling the booking.

Thanks,

Milan

BrookAve

If you mean you recieve a VCC issued by BdC on the reservation Details Page , aka BdC Online Payments, then yes.

So long as either you or the Guest has initiated it, and vice versa have confirmed to accept.

So technically not automatic, if guest initiates it, you get notified, once you confirm and waive cancel fee, they get full refund.

If you initiate it and choose option 2, once the Guest is notified, and then click confirm, then full refund.

Kind Regards.