Use our data-driven guide to capture late-season demand.


About returning the money from virtual card

I would like to ask, if the guest will automatically receive back the money he transferred to vircual card after cancelling the booking.





Profile picture for user b
BrookAve 1 year ago


Hi Viera 


If you mean you recieve a VCC issued by  BdC on the reservation Details Page  , aka  BdC Online Payments, then yes. 


So long as either you or the Guest has initiated it, and vice versa have confirmed to accept.


So technically not automatic, if guest initiates it, you get notified, once you confirm and waive cancel fee, they get full refund.


If you initiate it and choose option 2, once the Guest is notified, and then click confirm, then full refund.



Kind Regards.