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1

Accepting online payments from guests directly to booking.com

Hi all.  I'm very confused, and can't get any response from booking.com via messaging. Sent a message LAST YEAR and still haven't received a reply.

I signed up for booking.com to accept guest payments on my behalf. With the future bookings I have, some say 'paid online' - some say nothing.  I've read up, and actually spoke with someone about this a long time ago, but I'm still confused! So my questions are:   1. Do guests get the option to either pay online or pay at the property? That's what I was told, and it's not an acceptable situation for me, as there will be so many no shows, and being only one property, I potentially lose lots of bookings. 2. After reading up about booking.com accepting payments for us, it appears they are guaranteeing payment, according to our cancellation policy.  So, does that actually mean, that the people who didn't pay immediately upon booking, will have their credit cards charged when it reaches the date when full payment is due?  So, so tired of lack of support both through email, and the Indonesian phone numbers. Totally useless. 

THANKS IN ADVANCE for all and any help.


11
BrookAve

 

there has never been a support email address since i've been here , 2019 Q3

see below

 

How & Why Add your Listing to your Partner Community Profile


REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN., EVER!


Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox

1
Amalika Villa

"Compose Message" in the extranet.  I should have been more specific. 

1
Amalika Villa

And yes, I've done all that.  Again, 3 days ago.  And still no reponse. 

1
Amalika Villa

And being in Indonesia, I only get Indonesian support numbers. They either don't reply, or send a generic response that has nothing at all to do with the question.  Every time.