Access to credit card info - extend the time limit to checkout date
Booking.com makes the card available for a limited number of accesses and within a short time period from the time the client booked. The credit card information is very useful but I do not like the idea of having to secure at time of booking when I don't need it. it is more useful to me at time or arrival, especially when there is a case of a no-show.
Booking.com claims that the access restrictions are for purposes of security, to protect the client information. This is debatable. Booking.com's large computer infrastructure has better means of protecting the confidentiality of the client's credit card information than a small business like me. And so, as soon as I take credit card info from Booking.com system and recorded it in mine, the information actually becomes more vulnerable.
I believe the correct process is for Booking.com to hold on to the credit card info until and only if requested by the hotel and this access should remain limited (i.e., no more than three times) but should be extended to until one day after the guest checkout date. This will encourage businesses like me to hold off recording the credit card info unless it is demanded by the situation (like a no-show or the guest left without paying).
I have brought this issue several times already on the extranet Inbox as well as the general cusomer service email and even my Toronto representative. The response I get is always the same - that's the way it it and it is for the security of the client.
I'm looking to hear from the rest of the community. What do you think?