user avatar image
1

Access to credit card info - extend the time limit to checkout date

Booking.com makes the card available for a limited number of accesses and within a short time period from the time the client booked. The credit card information is very useful but I do not like the idea of having to secure at time of booking when I don't need it. it is more useful to me at time or arrival, especially when there is a case of a no-show. 

Booking.com claims that the access restrictions are for purposes of security, to protect the client information. This is debatable. Booking.com's large computer infrastructure has better means of protecting the confidentiality of the client's credit card information than a small business like me. And so, as soon as I take credit card info from Booking.com system and recorded it in mine, the information actually becomes more vulnerable. 

I believe the correct process is for Booking.com to hold on to the credit card info until and only if requested by the hotel and this access should remain limited (i.e., no more than three times) but should be extended to until one day after the guest checkout date. This will encourage businesses like me to hold off recording the credit card info unless it is demanded by the situation (like a no-show or the guest left without paying).

I have brought this issue several times already on the extranet Inbox as well as the general cusomer service email and even my Toronto representative. The response I get is always the same - that's the way it it and it is for the security of the client.

I'm looking to hear from the rest of the community. What do you think?

 

 

 

3 Replies

2
Vesna

I can see your arguments as valid and I can see how this would be easier for us as partners to have access to credit card details when needed and I like your idea that it should be accessible only couple of times.

But also I understand that it is a large company and they must be afraid of breach of security. There were bigger companies in the past that got their customer details stolen from hackers so from Bookings point of view I can also see this as shift of responsibility: from them to partners.

I think it is good that details are accessible at the moment of reservation since I pre-authorize each credit card to see if it is valid or not.

Also interested to hear from others :)

1 year ago
1
Shipshapeventures

I agree with Ramon. I'm new to using Booking.com as a site for my vacation rental and I didn't know that credit card details self deleted. My plan is not to charge my guests until the Free Cancellation period is over - which is 2 weeks before check in. This way it's less hassle for me to return their money if they cancel. So, I was just looking at all my reservations for summer and now all those guests' credit card information is gone. I guess what I'll need to do from now on is copy and paste their credit card info into a document of my own, which like Ramon said - this isn't as secure. But if I don't record it right away, then I won't have it when needed. In the meantime, now I have to get all these previously booked guests' credit card info again - that's going to be awkward. I really wish Booking.com took care of the guests' payment and security deposits like VRBO/HomeAway, AirBnB & Trip Advisor does. It's sooo much better that way.

Also, I don't understand pre-authorizing. Does that mean you can run the card and perhaps put a future date in for actually charging the card?

1 year ago
1
Marcel Chiappori

I completely agree!

IN addition to that I have several customers who don‘t indicate their CVC and I‘m unable to charge the guests...quite often even after they checked out and they disappear without paying...

We need the full details until we have successfully charged our customers...

1 year ago