Does anyone know how to contact your account manager if you use a channel property (guesty)?
I have been having major customer service problems with booking.com.
I also have not been getting paid for my bookings from two of my listings and turns out my account manager from booking.com put two of my listings as bookings collects payments and two of my listings as I collect payment and nobody notified me of this.
I am now having to call guest all the way back from October to try and collect payments and booking.com just keeps saying well sorry nothing we can do. I ask for my account manager and I get told that they can not transfer me to them.
Please help, I am at a loss with bookings.com and really thinking of leaving them as a customer!