Activating a discount for a booking


A new guest did not receive the discount she should have been entitled to, due to a mistake on the settings of my channel manager. How can I go about to give the guest the discount?

Please help



Hi Pacem


Simply handle it directly when they arrive.


Or instruct BdC Partner Support to do a partial refund.


Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.





Kind Regards