1
Answered

Additional charge for pets

Hi, is it possible to add an additional fee for pets when guests book on booking.com. I've looked on additional fee's & charges but there isn't a listing for pets?
Thanks in advance for any replies
Liza

11 Replies
1070 Views

10
M Adamopoulou

Hi!-Lizachadderton and welcome to the forum.

In your Extranet Property tab go to Policies. Scroll all the way down to House Rules there you can find an option for pets that you can select and and set up your fees.

Hope I have been of help...

-1
1 year ago
1
Lizachadderton

Thanks for taking the time to respond. That's really useful.
Many thanks for your help.

Liza

1 year ago
10
M Adamopoulou

Hi! Lisa its a pleasure to help partners.

Sharing our knowledge helping and supporting our partners in hosting is what a community is about.

One for all and all for one....

Have a pleasant day...

1 year ago
2
Nfiser Fiser

Hi Mr Adamopolou,

in the policies/housekeeping I can set pets "allowed" and "charges may apply". What I can't set is the fee itself to be added. Can you help us further where can we set a pet fee (eg. one off amount per booking? Than booking.com engine can automatically add it to the total amount at reservation so customers with pets could make reservations and payment themselves without asking pet fee in a message prior booking.

1 year ago
10
M Adamopoulou

Dear-Nfiser-Fiser unfortunately I never charged pets when my property was pet friendly. Maybe in the additional fees and charges you can add pet fees.

Maybe some other partner can help you with this.

Wish you luck.

1 year ago
1
Aurimas Raišys

I dont want to be rude, but that is not helpful M Adamopoulou, You say "there you can find an option for pets that you can select and and set up your fees." witch is wrong. You never done it yourself and giving faulty answers.

+2
10 months ago
10
M Adamopoulou

Hi Aurimas and welcome to the Partner Community.

Sorry If I was not helpful...I am a Partner as you are and I am just trying to help.

As I said before when my property was pet friendly in the beginning I didn’t charge extra.... After having an experience of having 7 dogs I changed my policies “to pet friendly upon request...and charges may apply...” that means guests send you a message and give you info about pets and you can inform them about further charges...

Unfortunately there is no feature to state your pet charges...

Best wishes.

10 months ago
8
Aaltje B.

It would be a good idea though. 

We could request BdC team. 

 

Greetings 

Aaltje B 

 

+2
10 months ago
10
M Adamopoulou

Yes of course we could request it...the more we send message requests through our Extranet inbox the more chances we have...so let’s start sending messages...

Cheers!!!

+1
10 months ago
1
Mitch Kramer

When you need to charge a pet fee and you send your guests messages stating this, how do you eventually charge the fee? Is it completely separate from booking.com? Do I need to collect this fee myself? 

Thanks

9 months ago
2
Nfiser Fiser

We are charging it on spot when guest arrives at check-in. But it would be more convenient and straigthforward if pet fee would be added to the cost when booking is made and the total price would be shown to the customer…Like for tourist tax. Yes, this is a functional feature user story towards Booking.com developers.

+1
9 months ago