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Additional cleaning fee exlusive

Hi,

I found out that on my guests side, they did not see my additional charges for cleaning. 


Additional fees is cleaning fee per stay. So this should not be included in the price right? 
I suppose on the guest's side it should have shown them: nights stayed + additional cleaning fee.


If the guest pays me only the nights they stayed and I ask for the cleaning fee the guest would be like why am I asking extra money from them. But this should be stated to them already?

How do I do that even include in the calendar price? if the guest book for 1 night 2 nights and 3 nights? that would be even more expensive for my guests.

Please advise me what will my guest actually see on their side and how to advance them that I am charging for this cleaning fee per stay?

 

6 Replies

3
cassid

Booking.com guests don't like extra fees, its not like Airbnb, or Tripadvisor where cleaning fees are normal

You can only add a set cleaning fee via your listing, you can add it yourself , it cannot be amended for different stays unless you charge locally.

I would suggest increasing your price to cover the costs of cleaning or be prepared for lots of unhappy guests who won't have read your emails/descriptions.

I always thought it was a weird charge, I have to pay you to clean your place either for me or after me

9 months ago
7
Katerinka12

Cleaning fee has nothing to do with the site. It's a cultural thing.

I rent out properties in different countries and I can say that in one country I charge cleaning fee and in another country I don't.

It in fact made me feel sad, because I realized that in some countries cleaning is not even considered as work, it's like given. The roots of this problem are very deep... Mostly it's because people think woman must clean and that's she was born for it.

9 months ago
3
cassid

Not sure about that Katerina, as it can be added it is part of the site. Its whether guests are happy about it or not is another thing, in my experience, they don't. I tried to add it like Joey to deter one nighters and it does not go down well.

I think part of that reason is all properties are treated like hotels by guests on booking.com and hotels build it into the price.

As a one woman business, I do the cleaning and it is the hardest aspect of my job, it takes the longest to do. I thought cleaning after children was messy, boy was I wrong. It's definitely a job and an hard one at that Katerina. But that's not what the original poster is asking.

I think we have a long way to go before women are fully seen as equals Katherina but we have to do our best, this is not just a problem in 2nd or 3rd worlds but in 1st worlds, I hate to define countries but it's make it easier to understand. Some races don't allow women to be educated, jail the female victim when she is raped, there are so many problems but I am resisting the urge to get on my soap box.

9 months ago
7
Katerinka12

"As a one woman business, I do the cleaning and it is the hardest aspect of my job, it takes the longest to do"

I salute you. If you didn't know who is the longest cleaner in the world, it's me. What normally people can clean in 1 hour, I do in 4.

I was thinking before to add minimal charge as cleaning fee, but then I got thinking, could this hard work cost so little? And will my clients think that cleaning is so cheap and not value this?

There are other ways on how to go about addictional fees. One of them is Service charge. It sounds more misterious than Cleaning fee.

I have checked the reviews of many properties and I can see that any additional fee cause guests to leave bad reviews. Somehow those greedy guests expect that property should charge Rate and that's it.

Joey, very observant! Made me smile

9 months ago
7
Katerinka12

By the way I recently had a guest, who got promo rate. He liked the rate so much, that he wanted to pay little again. Just to let you know, we charge cleaning and taxes.
Look what he wrote:

"Good evening, I booked awhile ago for my friend, is it possible to extend her stay for one day, but the rate would be Php 2481.00 only without cleaning fee? No need for room cleaning for the entire stay?

Thank You!"

9 months ago
1
Marcodubini

Hi same problem.... if I choose that cleaning cost is NOT included, the additional cost is not calculated in the stay price so it is supposed I have to ask cash at guests arrival.

If I choose that cleaning cost IS included, the additional cost is not calculated anyway in the stay price so guests....

So can you confirm that there is no way (like airbnb for example) that the cleaning costs at the end pot the stay are automatically calculated?

Many thanks for your help....

6 months ago