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Adjusting a fee for guest
Our guests were delayed entry due to a hiccuup, and we wanted to refund them the cleaning fee that they would have paid, as a gesture of goodwill. How do we do that?
Our guests were delayed entry due to a hiccuup, and we wanted to refund them the cleaning fee that they would have paid, as a gesture of goodwill. How do we do that?
Hi Mark,
message partner support to adjust
or ask the guest for their IBAN/SEPA info and transfer it to them,
or offer a digital voucher by email/message for a free nighto n their next direct booking...
be creative
If needed, Simply report to BdC Partner Support , see below 3 methods.
Message or Call BdC PartnerSupport ***
*** public main lines via Where you can reach us
How & Why Add your Listing to your Partner Community Profile