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1
Mark Leslie

Adjusting a fee for guest

Our guests  were delayed entry due to a hiccuup, and we wanted to refund them the cleaning fee that they would have paid, as a gesture of goodwill. How do we do that?

11
BrookAve

 

Hi Mark,

 

message partner support to adjust

 

or ask the guest for their IBAN/SEPA info and transfer it to them,

or offer a digital voucher by email/message for a free nighto n their next direct booking...

 be creative

 

 

 

Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox

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