1 Adam Ski #Tips advance hello, if guest cancel reservation, booking will charge me advance amount? 11 BrookAve Hi Adam Ski As a partner, we can only advise each other. I cannot see any property link in your Partner Profile. Would you be so kind as to provide it so we can see how you are setup on public listing so as to better respond, thanks Until then I will have to make some assumptions. Do you have Payments by Booking.com enabled? Is the reservation a non-refundable rate plan with strict cancellation policy ? details? or better to copy paste property link into here. See below in my signature a guide on how to add property link to profile. In general if a Guest envokes a cancallation and your rate plan does not allow it, you receive a message to waive the fee. You are under no obligation to do so. If you cancellation plan says 100% no refund or may be you have it set as partial, then if you approve BdC then refund the % amount . Again I can only generalise until I see the property link URL If you click on my name to see my Partner Profile you will see a property link, that is what I am referring to. Kind Regards TIP: Add your property link to your partner profile. Its helps other partners assist you . https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad… If you need direct support use Partner Help Contact Us in the footer of this page. Or Extranet > Inbox >booking Messages . Click on Contact Us.