We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Allowing Guest Pay Online

Hi I'm Rusnadia, I would like to know more details about guest make payment online, do we need to make any submission to booking.com to bank in to us or it will automatically bank in.

1 Replies

Ilaria - Commu…

Hi Rusnadia Dm,

Thanks for getting involved with the forum.

Since another partner hasn’t replied yet, I’d recommend checking this article on our Partner Help Centre about "Introducing payment solutions from Booking.com"

1 year ago