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At 31 of July we received a last minute booking. This crossen a booking by the holidaypark. We contacted the guest and she agreed to book another holidayhome. Now the reservation had to be remover from the bookingsite but we don’t know how to do this. We tried to get contact with by phone but then we need an accomodaties number which we lost. We don’t know how to get a new number and we find it very difficult to get in contact with


You have posted this on the partner forum so we cannot help with this. 

You can contact help team using Inbox icon on Extranet (Option messages) or 


  • Extranet
  • Reservations
  • Reservations Details Page
  • Right Pane, Request To Cancel
  • Choose option 2, submit
  • Wait for guest to receive email with action to confirm