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ANY NEW INFORMATION ON APRIL PAYMENT ANY UPDATES AS BOOKING.COM NOT RESPONDING

HAS ANYONE HAD AN UPDATE FROM BOOKING.COM AS I HAVE NEVER HAD A REPLY TO MY MESSAGES, NO ONE IS ANSWERING THE TELEPHONE.

 

 

7 Replies

1
Lilyoak B&B

Exactly the same here. sadly, I have been trying to contact them since the 15th...the responded the first time saying they have been advised the some partner properties payments have been declined by their banks?? I don't get that. I contacted my bank regarding this and they said they have not had any attempt to deposit into the account since April. (for the March invoice). I tried contacting them again and again and finally only get the usual..."we attempt to respond within 1,2,or 3 days"....that timeline keeps changing by the way. I'm REALLY starting to wonder if I should cancel booking from upcoming guests because of this and let booking.com deal with that one?

Hope you hear something soon.

K.

29 days ago
5
David

Under British law you are within your right to charge BDC interest for late payments

29 days ago
1
Jason Bacchas

Hi David, how do we go about charging them for late payments? Can you please advise? Thanks

29 days ago
5
David

You write a letter of intention to ad a reasonable amount of interest for late payment. Are you still accepting BDC guest who have also paid BDC up front?

29 days ago
1
Jason Bacchas

Hi David

thanks for replying. Do you have a letter template I could use and adjust with my details on it?

Yes I am still accepting BDC guest who have paid BDC up front.

29 days ago
5
David

Sorry never had to use one but if you are still accepting bookings paid up front you should ask booking.com for guaranteed confirmation when you will be paid and that you are considering asking future guest for payment in cash on arrival and that they should then take it up with booking.com for a refund they have already paid them.

29 days ago