Is any one else having problems with the Finance Dept?
Booking.com collects payment from my guests and pays out once a week.
This arrangement has worked well until I had a guest whom stayed 2 nights on 16th October for which I still have not received payment from Booking.com.
Despite sending messages to the Finance Dept. x 3 and calling Customer services x 4 times I still have not been paid.
The Finance dept. do not send an acknowledgement that they have received messages and Customer Services state they can not do anything, except asking me to be patient !!!!!
It is now more than a month and feeling frustrated that they have my money and are completely ignoring any attempt to communicate.
Anyone else have this problem and what action can I take to get my money ? I do feel that maybe it is time to involve the Small Claims Court, only because of the complete silence from the finance Dept.