apartment damage & POLICE
Hello, My client sublet my apartment to a "Mr X". Under my conditions the apartment must be vacated at 12 noon. Mr. X left the apartment after the intervention of the POLICE at 4:00 p.m. I would like to charge additional costs to the customer but I do not have his credit card because the payment was made directly on Booking.
Is it possible to have the details of the bank card or at least the identity card of the customer who booked?
Thank you in advance for your help.