Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

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1

Asking for refund

Hi. I am new to Booking.

I have a guest coming in today who wants to cancel and be refunded. I would be willing to refund 50% but not all, I will probably not get another booking today. I don't seem to be able to do that, it is either all or nothing.


7
jaybeegee

I think it all depends on what your policy says and how you set it up.

mine says full refund if booking cancelled with 48hrs otherwise zero refund - i know it is a bit of a deterrent to prospective guests but got rid of all the fake bookings!