Bank detail errors

After 3 months of work with Booking.com we are still not receiving our payments due to some error apparently in the bank details I have provided. I have contact our bank, and Support here in NZ and have received an attachment from Finance telling me how to enter the details, done that again, double checked the details time and again, and still we get the same error message, which means nothing to me other than frustration. Finance were supposed to contact me to help, but have not done so. We are getting very angry as well as financially distressed. Can anyone out there give us any pointers? Is there a simple trick to correct our problem?

Phil and Liz, The Beach House, New Zealand

Working for free




Hi  Phil


Please message the details directly to the finance team and have them enter it in .







Kind Regards



Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .


How To Guide :



How To Contact Booking.com:


If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.


Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.