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BDC payments and Invoicing Issues

I own a portfolio of highly rated properties all run through Booking.com with different occupancy levels and rates, Booking.com invoiced their April commission o the 3rd May, paid two rather small amounts (our properties we`re 90% occupancy through other OTA`s) but a substantial payment from BCD about $1,500 has not been paid by BCD, I called and messaged support on the 12th when the smaller payments we`re made and was advised it would be paid on the 15th as per our agreement, I was informed by other owners they regularly receive very late payments from BCD so I again both called and messaged support on the 14th who again stated payment would be made on the 15th and not to be too concerned!! I messaged and called again on the 15th and the payment had not been made and surprise no response at all from BCD, nothing on 16th so again I messaged on the 17th and was mortified with the email reply to say BCD had tried to make the payment but it was declined by my bank (My Goodness) Support will investigate and report back asap, 18th still no response, I spoke with the bank and this is completely untrue from BCD no record of a declined receipt from BCD and we have not changed our account in over 30 years, BCD make payments to the same account for the past 15 months so any error must surely be on their part! 18th as yet no payment and no communication from BCD. The level of service is deteriorating and will almost certainly effect BCD business reputation for the future unless the chief Exec get`s a grip, integrity goes a long way in business and i`m sure this can be made right and any inconvenience should be recompensed. I do hope BCD read and respond to this message.

13 Replies

3
Theladyinglass

It appears they are in denial over this. Just a courtesy post here on the forum or emails to say there is a problem would help alleviate any worries. But to stick their heads in the sand only makes matters worse and loses trust with partners. We still have not got our payment

1 month ago
2
Catherinetansley

I am still waiting for my payment - mine is also a substantial payment, which of course has caused problems with our current account going overdrawn and direct debit payments going out. No-one seems to care - customer services are just not interested!!

1 month ago
7
pibomarco

You'll receive your payments soon.

1 month ago
3
Theladyinglass

Same here, they do not seem to care that the payments are late. Maybe if they had to pay our bank charges as well they would buck their Ideas up.

1 month ago
7
pibomarco

They care, and they are resolving the issue as fast as possible. Better resolving the issue then listening to your yapping all over the forum.

1 month ago
3
Theladyinglass

If they had a pinned thread over problems like this there would not be multiple posts

1 month ago
7
pibomarco

You should keep it clean and not spaming all over the place. You think you'll achieve something by doing that? You won't. The issue is resolving what else would you like to hear? TheLadyYapping should be your alias.

1 month ago
2
Catherinetansley

Wow - I didn't know trying to find out problems and supporting other partners when things go wrong was spamming!! how rude to tell a partner to stop yapping!! if you work for Booking.com - which you seem to indicate you do, then I for one will be reporting you. There are a number of very frustrated partners here, wondering when they will be paid. Customer services are saying nothing - just to contact finance department, which I am told is shut over the weekend, so have to do so on Monday morning. We are all owed substantial amounts of money, I for one am owed over £1,000, so if I have to ruffle a few feathers I will. It should be company policy, when there is an issue, to post updates and then, maybe, there wont be a number of frustrated partners wondering what the *** is going on.

1 month ago
3
Theladyinglass

Well said Catherine. I will moan and moan until it is sorted and hope many others do the same. If that is considered spamming the tough. If this person works for booking.com then shame on them for allowing comments like that.

I am owed over £1300 and am very frustrated at the lack of explanation from this company

1 month ago
1
Rushview

We are owed £3K and have been chasing them since the 15th. I have been sending them messages like this:

"Hello

We are still waiting to be paid! Its now 5 days overdue.

As you have given us almost no information, providing us with only a vague generic message which told us nothing, we now doubt that you will be paying us at all.

We don't know what action to take or who to talk to, we have over due bills and associated fines and our B&B is busy with booking.com customers expecting to be fed. How can we provided an accommodation service to your customers if you don't pay us for our work?

We don't care how many properties are affected by your problem or what the problem is, we just need to get paid the money you owe us. Why not pay us and then sort out the problem? I can transfer money instantly from my bank account to someone else, you have an entire banking team but cannot?

Any information, update or contact from you would be welcome."

I managed to get through to their finance department after being on hold for 1 hour, they told me nothing and committed to nothing.

"pibomarco - The issue is resolving what else would you like to hear?"
We would like to hear when we can expect to get paid? Why did they not warn us of the problem so we could plan for it? Why have they not contacted us with updates or made any effort to re assure us? Why we should trust anything they tell us from now on? Why we should continue to be their 'partner'? Will they be compensating us for the fines and late payment charges we are receiving because of their problem and will they help pay for our shopping so we can continue to host their customers while we wait for them to pay us?
I am glad to hear that pibomarco is in a more financially robust position than us and is comfortable with defending they actions of an opaque, billion pound company that can't pay its customers. Ride on.
1 month ago
4
Ilaria

Hi everyone,

Thanks for your comments, I'd recommend joining this conversation, we've just posted an official statement on the delayed payments.

Thanks for your patience and understanding,

Ilaria

1 month ago