BDC payments and Invoicing Issues
I own a portfolio of highly rated properties all run through Booking.com with different occupancy levels and rates, Booking.com invoiced their April commission o the 3rd May, paid two rather small amounts (our properties we`re 90% occupancy through other OTA`s) but a substantial payment from BCD about $1,500 has not been paid by BCD, I called and messaged support on the 12th when the smaller payments we`re made and was advised it would be paid on the 15th as per our agreement, I was informed by other owners they regularly receive very late payments from BCD so I again both called and messaged support on the 14th who again stated payment would be made on the 15th and not to be too concerned!! I messaged and called again on the 15th and the payment had not been made and surprise no response at all from BCD, nothing on 16th so again I messaged on the 17th and was mortified with the email reply to say BCD had tried to make the payment but it was declined by my bank (My Goodness) Support will investigate and report back asap, 18th still no response, I spoke with the bank and this is completely untrue from BCD no record of a declined receipt from BCD and we have not changed our account in over 30 years, BCD make payments to the same account for the past 15 months so any error must surely be on their part! 18th as yet no payment and no communication from BCD. The level of service is deteriorating and will almost certainly effect BCD business reputation for the future unless the chief Exec get`s a grip, integrity goes a long way in business and i`m sure this can be made right and any inconvenience should be recompensed. I do hope BCD read and respond to this message.