BDC's reaction time and solutions
We are still new to BDC (since June this year) and in June we immediately experienced a very unpleasant experience of BDC. This case (see below) is still unresolved and we are at our wits' end, who-o-who can assist us?
On June 23rd we received a phone call from BDC (UK). There were guests who had made a booking for a stay in Alicante, but because of the festivities and the noise nuisance they did not want to stay there. These guests have made a (new) booking through BDC in our apartment.
However, something went wrong with that booking and it was never registered with BDC or us, the payment to BDC was nevertheless made by the customer. Hence the phone call from BDC (UK), whether we could accommodate these guests on this (same) day. We said that this was possible, but that we still needed time to prepare the apartment. That was no problem, the guests (4 adults and a baby) would arrive at the end of the afternoon. For the payment we did not have to worry, that would be arranged by BDC. The commission would not be calculated.
Now, September 30th, we still haven't received the payment. BDC is (almost) unavailable, there is no response to e-mails I send via the Extranet, there is no call back et cetera. How do I (properly) get in touch with BDC, who is responsible for handling these cases? It now seems as if we are left with a loss, while we have done everything in our power to help BDC.
If there is someone who can help us, please do so!