Use our data-driven guide to capture late-season demand.


Big problem with payment

Hi all, 

I have a big problem with one payment from guest. The issue is that the bank account where they have transferred three money was deactivated and I forgot to change it here. So it says that the money were transferred but to a bank account that does not exist anymore.

Please advise, what can I do, where can I contact anyone from Booking (I can't find customer service phone numbers anywhere).


Thank you so much in advance

Profile picture for user b
BrookAve 1 year ago



First that payment will bounce back. The sender needs to chase their back to confirm. Else they are lying.




Reminder Partner Support will never see this. Posting account or action requests here will result in nothing.


 Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Kind Regards


PS : finish your profile by adding listing link

How -To : How & Why Add your Listing to your Partner Community Profile | for Partners