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BILLING

Dear Miss, Sir,

 

When I first listed my property on booking.com with the help of the hotline, I asked the support to make sure my calendar was blocked until I would be able to accept reservations.

Soon after, I received a booking and called immediately the support to ask again to block my calendar and they said that they would remove the reservation.

Few months after, I received an invoice from booking.com for this reservation which had been canceled. I called again the hotline which after a long explanation accepted to cancel the invoice.

not long after, I received again an invoice stating the intend of legal action against me. I called again the hotline which after a long explanation accepted to cancel the invoice.

I received then an invoice for a lower amount. I called again the hotline which after a long explanation accepted to cancel this new invoice as well.

In December 2017, I opened my calendar for the first time and only for a few days. Not long after, I received a booking.

Despite our communications, the guest arrived at the property without the required amount and it took 3 days and several meetings to be able to collect about 80% of the funds.

Few weeks after I received an invoice and looked into the payment options. I am not sure why but it seemed complicated online so I printed the invoice and despite I had not been able to collect the full payment from the guest, I mailed a check.

I received again an email stating the intend of legal action against me.

I am login in now to try again to do the payment online. I just tried safari and google chrome, here is the result:

https://www.billingandpayments.com/Customer/SingleSignOn/Index

The page cannot be displayed

 

Explanation: The Web server refused the connection, possibly because a service on the upstream server is inactive.

Try the following:

  • Refresh page: Search for the page again by clicking the Refresh button. The timeout may have occurred due to Internet congestion.
  • Check spelling: Check that you typed the Web page address correctly. The address may have been mistyped.
  • Access from a link: If there is a link to the page you are looking for, try accessing the page from that link.
  • Contact website: You may want to contact the website administrator to make sure the Web page still exists. You can do this by using the e-mail address or phone number listed on the website home page.

Technical Information (for support personnel)

  • Error Code 10061: Connection refused
  • Background: When the gateway or proxy server contacted the upstream (Web) server, the connection was refused. This usually results from trying to connect to a service that is inactive on the upstream server.

 

Thank you in advance for your attention with this matter,

Best regards,

Chris Deromedi

112PERCENT PURE LLC

 

PS: In the meanwhile, I noticed that my listing seemed to be removed.

 

1 Replies

4
Carolina

Hi,

Thanks for your post. Don’t forget, this space is all about sharing your expertise with others.

Since this isn’t something fellow partners can help you with, the quickest way to get help would be to send a message through your extranet.

Good luck with everything,
Carol

1 year ago