We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Blocked calendar and payouts

 

Hi, for the last 2 weeks I have been trying to contact booking.com for information on why I can't open reservations for my new property in Bratislava and why payments are blocked. Even the first booking was long overdue and the money was not sent to me. The property is mine, I also received a code to the address that I entered immediately on the property page. I called the booking number about 4 times, I wrote a lot of messages and I was promised that they would contact me from Slovak booking.com, that they wanted to verify the property, which of course I agree with. But no one called me the whole next week, so I wrote again yesterday. Complete ignorance. I lose money and the booking is deprived of its commissions. Especially in these difficult times, it's awful to see such support. I am asking you to comment on this matter and to rectify this situation immediately. Well thank you.

1 Replies
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10
BrookAve

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


 

Hi 

Even if the property is not yet verified, you can manage and open availability yourself for bookings.

 

Get up to speed with :  Managing Availability by BrookAve

 

Then if you are still struggling to setup availability, phone BdC Support.

 

 


Kind Regards,

Be Safe, Be Well

 

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