1

Blocking problematic customers

I have had a customer who initially attempted to book as one person despite there being 2 (for the additional discount I offer for solo travellers). Following this they messaged me privately saying they need to cancel. I said that's fine and asked them to cancel and later discovered that I can request a cancellation based on the customer requesting this through the admin panel and did this.

I'm just wondering when I come across customers like this who I sense are going to be problematic, is there any way to ban or block them from booking my property again in future?

6 Replies
247 Views

10
M Adamopoulou

Hi! Garionbracken and welcome to the forum. Unfortunately I don’t think such a function is available.
Keep well...

1 year ago
7
Katerinka12

Hi Garionbracken,

You have 2 options:

1) Cancelation

Cancelation is 2 way. You can't cancel yourself without confirmation of second party.

If you press button "cancel" and the guest will not do the same, reservation will remain active.

2) Booking support

Since you said the client wrote you privately, you can use it as the reason and ask the Booking to cancel for you. Just call your hotline

Another option is to deny the entry... It's not cancelation, but forcing to cancel. I guess that's the last thing to do in case compromise is not possible..

1 year ago
1
Jurgen Wohlfarter

I just had a booking for our one cottage that is a 4 sleeper.  Guests arrived and they were 3 adults and 2 children, however, they booked for 2 adults and 2 children.  Not only did I lose the income for 1 adult but I have a cottage that is a 6 sleeper that they could have easily booked.  They admitted that this is what they do, book for 4 and arrive with 5 and one of the kids sleep on the floor because you can't cancel their booking and if you charge they write a bad review.

11 months ago
10
M Adamopoulou

Hi! Juergen and welcome to the Partner Community.

Sorry to hear about your struggles...guests sometimes can be very problematic...

In  your reservation tab in the end of the page of each reservation there is a button “Report Guest for misconduct”

This way you can notify BDC about your guest not behaving...

Wish you a Merry Christmas 🎄 

+1
11 months ago
10
M Adamopoulou

You are welcome and hope this is your last problematic guest.

Wish you a wonderful day.

11 months ago