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1

booked for two and will arrive us with four person

What can I do? There is a family who booked for two person and will have accomodation for four an a dog.

I wrote an email, no further reaction. I contact booking, no reaction. I feel impotence.

3 Replies

1
Colm (Bon B & …

I would suggest that you can take two approaches,

If you have the room you can accommodate them, but charge double (cash up front) plus a charge for the dog, (cleaning charge)

or you are perfectly entitled to refuse them access to your property, they have made a fraudulent booking by coming with the extra people and a pet, but you must report them to Booking.com

If they cause problems call the police and have them sent away

1 year ago
5
David

Good advise Ireland these people think they can behave in this way furthermore let Booking.com chase them up

1 year ago