Booking cancellation and lack of notification of booking by booking.com
Notified by *** the guest who booked from today for 5 nights by mobile at 10.30 am today.
booking.com had given NO notification of the last minute booking made yesterday 22/1/21 by ***.
we had been contacted by our current guest this morning at 9am, as to whether they could do a late check out. We advised that as there were no other bookings they could check out at 4.30 pm.
when *** rang at 10.30 am I advised him that he could book in at 6 pm after the apartment was cleaned. He said understand that’s okay.
we then paid $200 for an urgent clean.
Keys left in the after hours box after I had rung *** twice with reply.
I then find out that *** has cancelled the booking.
due to booking.com incompetence in not notifying me, I am now out of pocket $200 cleaning expense.
it was our first booking.com booking.
not happy at all.
the booking shows as paid, but cancelled. Can I claim my $200 from this payment.