We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Booking .com never pay in time although saying problems of account !

Hi , 

We have the same experience since 1 month .Our  customers paid to booking .com the rent of our apartment  they leaved 8 th of may .For no reasons they said no  payment before 15 th of June .Airbnb 

paid immediately at arrival of our customers and are fine organisation. 

Now we are 27 th and although they used the same method , error account  ect they told transfer one a way This manner should condemn and should know by journalist or tv as really booking .com 

provide  false informations .ect 

Good luck to  all but never give up


1 Replies




It appears you are misinformed and misunderstand how it all works.


See Partner Help Section above for more detailed info.

10 months ago