1

Booking commission

Greetings,

Could you please provide information for us about the reservation status. We have the case of two reservations being with status OK meanwhile the guests have not been at our hotel. So the booking commission was invoiced for us. What are the possibilities for us to not pay the invoice. If not what can be the other ways to avoid such cases?

 


10
M Adamopoulou

Hello!

Since this is only a Partner Community you have to resend your message request through your inbox tab directly to BDC.

 

Wish you well.

11
BrookAve

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


 

Hi Hotel Rubis

 

This sounds like a No-Show booking and you failed to mark it so on day two after  check-in date.

 

Depending on how long ago that was,   

You can simply use the Finance Menu > Reservations , and tick the box for that one to Dispute it and update its status.

 

Or a  simple message BdC Support with the reference and why it should be marked No Show.

 


ELSE

Contact BdC Support as per the visual guide below or the short version here:

 

 

1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right

 

 

 


 

Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

1
Hotel Rubis

Thank you so much for your help.

We shall use all the suggestions mention above to have a contact with Finance department.

Best regards,

May stay safe and sound!