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A booking cost is greater than the advertised calendar cost

I have recently taken a booking for 2 nights and the total charged to the guests is greater than the advertised cost. My understanding was that booking.com recover any charges or commission from me, and do not add this to the costs the guest sees in the booking calendar? Any suggestions?

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9
Sharonpowney

It could be you have a promotion running or are you a member of the Genius program?

You have posted this on the partner forum which is not looked at by the booking.com help team.  Use Inbox icon on Extranet to notify them.

5 months ago