We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Booking Deposits

Hi there, Serina here.

I have just had a cancellation for 2 weeks in December, in peak season and have just learned that the guest did not pay a deposit. Can I set up so that a guest pays a deposit on the date of booking and if so, how can I set it up please ?

1 Replies



Hi Serina,


1. BdC (booking.com) do not handle deposits.

2. You  in Extranet > Property > Policies  : Turn on Damage Deposit Required.

3. You in Messaging Templates - Add a Deposit notification and process to follow into the template for New Reservations. So the guest sees it on Listing and in the first auto message.

Add a note after the deposit payment procedure to say failure to pay the deposit with in x hours or x days, will result in reservation being voided / canceled.


4. Under a reservation details page on right pane is Request Cancel, for when you need its, and you chose option 1, when they fail to comply with the deposit in advance.


5. Decide how you will collect the deposit.

5.1  Payment Link - e.g. Paypal invoice, or a payment service

5.2 SEPA /IBAN bank transfer 5.3 Remote VCC/CC charging  - payment provider with a virtual terminal service or pay link generation, such as https://payrexx.com, https://sumup.ie/bookingie/

5.x The ideal one is usually a payment link, or IBAN transfer to your bank.


Kind Regards



25 days ago