We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Booking does not accept different credit cards from guests for online booking

Hi, since a few days I saw a big decrease in bookings and then some guests who arrived at the door told me and showed that they tried  to make the booking, but booking.com says about each credit card that it is not valid or they should try a new one. Firstly I thought it is true, but then another guests called me and told me that they can´t book online because booking won´t accept any credit card, has anyone experienced this before? Thanks

1 Replies


I didn't.
Perhaps they tried to book with unvalid CC or it didn't had any funds on it.

1 year ago