We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

the booking nr. ***

The guests are not able to come because of COVID-19. Because in Austria it is not allowed to host guests at the moment.

How can I cancel this booking free of charge for me and the guest?

1 Replies
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10
BrookAve

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


 

Hi Ringlerhof

 

This is called waiveing cancellation penalty of the policy that applies to the Rate type chosen by the Guest.

 

Either guest can request cancellation, you get notification and click the link to accept and waive fees.

 

or open the details page, click Request Cancel, choose option 2..

 

System now notifies Guest and give them a click to confirm.

 

Once they do that action its marked cancelled and if they prepaid BDC on your behalf, those founds are scheduled to return to the payment method used.

 

Thats usually it.... however in some case if they never see it nor action it, you need to follow up with BdC Support by phone.

 


Kind Regards,

Be Safe, Be Well

 

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13 days ago