c
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booking number ***
I have accepted the free cancelation and refunded the virtual card I had for this reservation. I still see a commission fee from Booking.com and the guest is not being 100% refunded.
Regards,
Het Kabinet
Carlos Deguchi
Hi Carlos, you have posted this on the Partner Forum. For this issue regarding a specific booking you need to contact the booking.com Help team. Use either the Inbox icon on Extranet or give them a call.