booking number *** This guest has booked with yourselves they claim booking.com have debited their account twice. Could you please get hold of them and explain.Thank you kindly regards DENISE

booking number:  *** claim that they have been debited twice for the same booking could you please get hold the client and explain. Thank you kindly regards DENISE from A Thyme and Plaice



Hi Denise


That is not what this Partner Hub forum is for , its just a forum nothing else.


We cannot help with account or action requests, and no one from BdC Partner Support, nor Finance will ever see any post here in the Partner Hub, only other Partners.


You also cannot post cancellation requests ,nor dispute invoices here.

There are functions on Extranet for dealing with those directly, self service.

For invoices, use the dispute feature on the Reservation Statement page first, then follow up with a message.


Your next action is to message or phone Support as per below...


 Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox



Kind Regards