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1

Booking ref ***

Hi I just received a booking for two nights which should have been charged at £85 per night ie £170 total booking value

However its only been charged at £153 which is not acceptable to me!

 

 


11
BrookAve

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something will not result in any action at all.


 

Hi Nigel 

 

I suspect you are new and have not seen where to look for the reservation breakdown.  

Open the  details page for it, and scroll down, then you will see the cost and breakdown.

 

Typically it will shows each date booked, the rate plan, the discount applied (can be more than one)

For more info on discounts stacking see :

https://partner.booking.com/en-gb/help/rates-availability/can-i-combine….

 

Its a common issue many miss when setting up rates, pricing , restrictions and promotions.

 

I reccomend you honor the booking, as if you try to cancel, BdC will bill you for relocation.

 

 

 

 

 

Use the visual guide below on how to locate your assigned Partner BdC Support Team phone number or message them.

 


 

Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

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