Booking refused to issue the cancellation fee invoice
Could anyone advice please on how to get the cancellation fee from a guest that held the property under the reservation for 3 weeks and cancelled few hours before arrival? The cancellation fee is a large amount, but Booking.com refuses to issue an invoice to the guest. The guest ignores the messages. Booking.com likes calling you a Partner, but they would not bother to actually fulfilling their partnership obligations.