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Booking still has not paid me after 2 months, what should I do?

My last guest departed in June, I haven't received any payments from Booking at all (0%) and the last time I called their customer service the French man I was speaking to hung up on me as I was giving my ID. Airbnb would pay me the instant a guest left. Just want my money back and to forget about Booking, good platform but terrible accountability and respect for their partners. 

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2 Replies
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Sharonpowney

Check Extranet, Finance, Getting paid and see what it says your payment terms are.  Did they depart in June or was it just into July, in which case won't be until about 15 August.  

You have posted this on the partner forum so we cannot see your setup or reservation details. 

Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

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1 month ago
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Sheena Laird

Hi I’ve not been paid since opening on 15th July.  They say a payment was sent to my bank on 28th July and another payment is being processed!

I have tried in vain to contact Finance but they don’t pick up the phone.  I have sent numerous emails but still no one has contacted me.  I’ve phoned customer service nearly every morning but their hands are tied and can only contact finance via email.

My bank account is correct and my bank say they have not received any payment.  What else can I do?

1 month ago